The network of suppliers
The most extensive network of community pharmacies and suppliers throughout Australia and New Zealand
Customer Success Story
PharmX implementation helps pharmacy improve net margin by 5%
Connecting more pharmacies and pharmacy suppliers for faster ordering and invoicing - direct from Point-of-Sale software
Connecting the NDSS with pharmacy suppliers
Connecting pharmacy suppliers into the National Diabetes Services Scheme (NDSS) to support more than 1.2 million Australians with diabetes
Are you connecting with all of your suppliers electronically?
If not, we suggest you take the productivity challenge. Work out how many hours per month your pharmacy really spends on the manual aspects of ordering and invoicing.
The answer will be more than you think.
Is your pharmacy aware of the real costs of manual ordering and invoicing?
Working smarter and faster has never been more important for pharmacy businesses as the industry adapts to rapid change in an intensely competitive landscape.
Even for small pharmacies, the hidden costs of manual ordering and invoicing add up.
Staff time, double handling, checking orders and invoices and correcting mistakes. These all contribute to the actual time you spend on manual processes – and take your team away from your more important focus on patient health and customer service.
Electronic invoicing can slash your ordering costs by up to two thirds. Find out more about the benefits of e-invoicing here.
The more of your suppliers you connect with electronically, the more your pharmacy team can focus its expertise on supporting customers with their health and dispensing needs.
Proven to make a difference
Trusted by both pharmacy and suppliers
"Central Healthcare Services has been on the PharmX gateway since its launch. All its pharmacy customers use PharmX to transmit orders on a daily basis. We’ve been with PharmX from the beginning. PharmX is the most cost-effective and efficient way for pharmacy to order from suppliers. If you wish to do business with retail pharmacy, you have to join the PharmX Gateway. Central Healthcare Services has utilised the PharmX gateway to receive electronic pharmacy orders since its launch. Both cost effective and efficient, it has enabled our Customer Service team to focus on servicing customers better, rather than simply taking orders. In addition, orders are processed faster and potential delays minimised. We encourage any pharmacy to use PharmX and experience the benefits this electronic order facility can provide."
"We started using PharmX because we wanted an independent ordering platform in place so that we could have a consistent way of ordering for multiple pharmacy suppliers. It’s a pharmacy-industry system which means all the major suppliers are on the PharmX Gateway. It doesn’t matter what systems you use, the PharmX Gateway talks to them. We started using PharmX because we wanted an independent ordering platform in place so that we could have a consistent way of ordering for multiple pharmacy suppliers. We tell our suppliers that we want to place orders through our existing systems, which means PharmX. The gateway is reliable and consistent, and more and more suppliers are coming onto the PharmX Gateway. The benefit for us is in being able to have the same process for ordering out and receiving goods in - no matter who we are ordering from. We have our own warehouse so we already had similar ordering systems in place. The major factor for us was that it’s a pharmacy-industry system which means all the major suppliers are on the PharmX Gateway. The other bonus is that the gateway is completely independent of the systems you use in your pharmacy and of the systems suppliers use. It doesn’t matter what systems you use, the gateway talks to them. The fact that you send your orders and receive your orders the same way means that you don’t have to worry too much. That enables you to spend more time and concentration on your customers. It’s an easy way to handle processing your orders to suppliers. You can take away the non-electronic way of doing things which means you don’t need paper or faxing. Instead you can just run all your orders through the one system."
"We’ve been using PharmX for the last four or five years. We did it purely for ease and convenience to be able to retrieve invoicing without having to manually do it. It saves a lot of time. Our customers and staff benefit because the time it saves in data entry means that my pharmacy manager has more time to spend with them both. We’ve been using PharmX for the last four or five years. We did it purely for ease and convenience to be able to retrieve invoicing without having to manually do it. It saves a lot of time. We have found it’s been very good. We use it with our large pharmaceuticals supplier. The benefit is the speed of loading invoices. The pharmacy assistant putting it through saves a lot of time. It could save you hours depending on how many orders you put through. There’s greater accuracy as you have no data entry in relation to the product or pricing, and pricing is kept up to date more accurately. You also save with sending invoices you save on not having to fax. At the end of the day, customers benefit because the time it saves in data entry means that my pharmacy manager has more time to spend with customers. The pharmacy can also save by not having extra wages on data entry, and this is potentially reflected in pricing. Pharmacies are mad not to use it."
Customer success story
Pharmacy saved on average one hour of staff time per week
Simon found that a PharmX implementation with Blackmores was a revelation to their pharmacy operations.
His stores were able to dramatically reduce the staff time allocated to doing inventory control related activities in their POS. The implementation also resulted in an improvement in the accuracy and timeliness of their data meaning they could better control margins and found profit improvements for Blackmores product lines.
He’s now keen to build on the success of the Blackmores implementation and connect with his other key suppliers on PharmX.